Refund & Returns
Returns
Our return policy lasts 30 days from the date of delivery. To be eligible, your item must be unused, in the original packaging, and accompanied by proof of purchase.
Do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain cases, such as:
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Items not in original condition or damaged (not due to our error)
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Items returned more than 15 days after delivery
Refunds (If Applicable)
Once your return is received and inspected, we will email you regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method.
Late or Missing Refunds
If you haven’t received a refund yet:
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Re-check your bank account.
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Contact your credit card company — processing can take time.
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Then contact your bank.
If you still haven’t received your refund, email us at greenessentialsnaturally@gmail.com.
Sale Items
Only regular priced items may be refunded. Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. If needed, email us at greenessentialsnaturally@gmail.com and send your item to:
GEN, LLC
3734 State Highway 30, Amsterdam NY 12010
Contact
If you feel that we are not abiding by this privacy policy, contact us immediately via:
Phone: (518) 239-2020
Email: greenessentialsnaturally@gmail.com
For more information, please visit our Privacy Policy or Terms & Conditions